Refund Policy

Imperial Association

Address: Street №5, House №5, Islamabad, Pakistan
 Phone: 03237329227
 Email: iassosication@gmail.com

The following refund policy outlines the rules and regulations governing all business activities conducted by Imperial Association. All clauses are legally binding and apply to all customers and clients engaging with our services or products.

Eligibility for Refunds
 Refunds apply only to physical goods returned within 7 days of delivery in unused condition.

Digital Services
 Refunds for digital services are handled case-by-case, depending on project completion status.

Return Procedure
 Customers must contact support for return authorization before sending any product back.

Condition of Items
 Returned products must include original packaging and proof of purchase.

Non-Refundable Items
 Custom orders, digital services, and used products are non-refundable.

Processing Time
 Refunds are processed within 7–10 business days after approval.

Refund Method
 Refunds are issued via the original payment method or store credit.

Damaged Items
 If a product arrives damaged, it must be reported within 48 hours of delivery.

Shipping Costs
 Shipping costs for returns are the responsibility of the buyer unless the fault is ours.

Right to Refuse Refund
 Imperial Association reserves the right to deny refund requests that violate policy terms.